1. Scope: Hotel World Online
These General Terms & Conditions apply to bookings made personally using the worldwide. Up to three rooms may be booked online. Reservations of more than three rooms or multi-bed rooms may be made through the Hotelsbell.com call centre and are binding once the details have been confirmed.
If more than three rooms are required, these may not be split into several bookings of up to three rooms each.
Request forms are available for processing by the relevant Travelbudget.gr and Hotelsbell.com specialist departments when booking rooms for trade fairs as well as conferences, special events and groups (ten or more rooms).
2. Nature of the contractual relationship with Travelbudget.gr and Hotelsbell.com
Travelbudget.gr and Hotelsbell.com enables users to book the (travel) services of third parties through its European hotel reservation system. Hotelsbell.com does not offer any travel services for which it is liable.
3. Booking
a) All reservations are relayed to the relevant hotel by Travelbudget.gr and Hotelsbell.com acting as communicating messenger.
b) This relaying by Travelbudget.gr and Hotelsbell.com is free of charge to the user. For this reason, rooms booked through Travelbudget.gr and Hotelsbell.com may not be resold. Furthermore, rooms may not be passed on to third parties at prices higher than those specified on Travelbudget.gr and Hotelsbell.com
Travelbudget.gr and Hotelsbell.com reserves the right to ban users who act in breach of its regulations.
4. Contracts and payment
a) Contracts for the relevant services are concluded directly between users and their chosen hotel through the reservation procedure.
The room price confirmed by Hotelsbell.com is paid directly at the hotel.
b) Room reservations are made through the booking procedure and are valid even without confirmation. Reservation confirmations are shown on the screen and can be printed out. They are also sent to the user by e-mail and, where requested by the user, fax. However, for technical reasons, Travelbudget.gr and Hotelsbell.com cannot check whether e-mail or fax confirmations reach their intended destination. This does not affect the validity of bookings.
c) Your final contract is between you and the hotel. You are therefore subject to their terms and conditions regarding cancellation policies. Travelbudget.gr and Hotelsbell.com leisure company strongly advises you to read our terms before proceeding with your purchase.
The cancellation policies and the child policy are shown on the details page for a hotel.
When making a contract (i.e. a booking) with a hotel partner your credit card details and other essential booking details will be passed on to that hotel.
By making a purchase with a credit card, you are consenting for us to pass on such details. The credit card that you use in making any purchase must expressly be your own or one which you are legally authorised to use.
Travelbudget.gr and Hotelsbell.com will not deduct any money from your credit card. Your credit card is used to reserve the room; payment follows during or after your stay at the hotel.
If you do not appear for your stay, and have not informed the hotel within the terms of their cancellation policy, you may be billed for one night.
5. Types of reservation
a) Guaranteed reservations are held open by the hotel for the entire night. The hotel may charge the user for overnight accommodation for bookings not cancelled in good time or when the customer fails to turn up.
b) Package deals are subject to the individual hotel's cancellation conditions. Third-party services (e.g. entrance or musical tickets) provided as part of the package cannot be cancelled free of charge anymore.
6. Changes and cancellations
a) To avoid misunderstandings, changes and cancellations should always be made through the Travelbudget.gr and Hotelsbell.com leisure company. The timeliness of changes and cancellations is determined primarily by the time at which Travelbudget.gr and Hotelsbell.com or the relevant hotel is notified. Cancellation is only possible via the “cancel” button in the "Guest Login" page using the Travelbudget.gr and Hotelsbell.com website itself.
b) Cancellation of bookings by unknown users
To avoid abuse of the free reservation system and prevent hotels being burdened unnecessarily with wrong bookings, Travelbudget.gr and Hotelsbell.com reserves the right to cancel non-guaranteed reservations in individual cases if it cannot contact the user at the telephone number provided. The guest will then no longer have a right to stay at that hotel. The same applies if the e-mail address specified by the user has in the past frequently been used to make bookings to which either the guest did not turn up or which Travelbudget.gr and Hotelsbell.com were not able to use to make contact with the user.
To avoid having bookings cancelled through suspicion of deliberate wrong booking, users are advised to make guaranteed bookings by providing their credit card number.
7. Hotel categories and information
The internationally-recognized system of star ratings for hotels gives a no-obligation impression of the quality of each hotel. The ratings of hotels on this site are based on self-assessments by the hotels, where possible tested by Travelbudget.gr and Hotelsbell.com using its own rating system and the experiences of Travelbudget.gr or Hotelsbell.com users. All additional information about or descriptions of hotels are also based on statements by the hotels themselves.
8. Contractually agreed room prices
All Hotelsbell.com prices, whether special all-year-round prices or cheapest daily prices, are contractually agreed room prices that apply to all bookings made using the European Travelbudget.gr and Hotelsbell.com leisure company.
Bookings are made at the cheapest current daily Travelbudget.gr and Hotelsbell.com price available on the system for the chosen travel dates. Last-minute, seasonal, weekend and special offers are automatically taken into consideration during reservation. Room prices quoted with a binding guarantee are guaranteed for all reservations made.
All prices are quoted per-room and per-night, local taxes included, breakfast sometimes is included, sometimes is excluded, depending on your chosen hotel.
All these may also differ at weekends.
9. List of hotels bookable immediately
The best Travelbudget.gr and Hotelsbell.com prices on the system for the available hotels are shown for the travel dates and length of stay entered.
If several prices are available for the desired length of stay, the hotel list shows the average price per single, double/twin, triple, quad/family or other types of rooms which is shown in detail by the individual hotel in its binding offer.
Externally-mediated hotels are accessed through third-party servers. As such, current availability and prices can only be checked by clicking on the hotel name.
10. Data protection
Data entered by the user is processed electronically by Travelbudget.gr and Hotelsbell.com. Only data required for booking is passed on. Data is not passed on for any other purpose. In addition, data is processed in accordance with the legal data protection regulations.
11. Miscellaneous
Although the utmost care has been taken in collating the available information, Travelbudget.gr and Hotelsbell.com cannot accept any liability for errors that may arise during data entry or data transfer. Data may only be copied onto other data storage media - even in part - or used for purposes other than those intended here with express permission from Travelbudget.gr and Hotelsbell.com |